Privacy Policy
This policy explains what information we collect when you visit or buy from LŪMA Living, and how we use it.
Information we collect
When you place an order we collect the details needed to fulfil it:
- Name, email address and phone number
- Shipping and billing address
- Order contents and history
We also collect basic device and browsing information (pages viewed, browser type) to keep the store working and improve it.
Payments
Checkout and payment are handled by Shopify. Card details are entered on Shopify's secure checkout and are never stored on our servers.
How we use your information
- To process, ship and support your orders
- To send order confirmations and delivery updates
- To prevent fraud and keep the store secure
- To send marketing emails, only if you opt in
Sharing
We share information only with the partners needed to run the store — our commerce platform (Shopify), payment processors and delivery partners — or where the law requires it. We never sell your personal data.
Cookies
We use cookies to keep your bag contents between visits and to understand how the store is used. You can block cookies in your browser, though the bag may stop working.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or unsubscribe from marketing at any time. Contact us and we'll action it.
Contact
Questions about this policy? Reach us through the contact page and we'll reply within two business days.